A year-long study, including a literature review of hundreds of studies from 1980 through 2005, reveals some profound connections between leadership effectiveness, employee passion, customer devotion, and organizational vitality.

It’s no secret that leadership capacity is critical to organizational success, but little research has been compiled about the long-term impact of leadership on organizational productivity and profitability. 

In response, The Ken Blanchard Companies embarked on a study to answer some important questions about leadership and its role in supporting the overall success of an organization. The study focused on four questions:

• What role does leadership capacity play in driving organizational vitality?
• What specifically can leaders do to increase organizational performance?
• What are the connections between leadership capacity, customer devotion, and employee passion?
• How are customer devotion and employee passion linked to organizational vitality?