The failure rate for managers can be staggering. But with the right tools and training, all managers can beat the odds.

In this ebook you will learn the four communication essentials managers need to know.

1. Listen effectively to learn from others
2. Inquire for insight and understanding
3. Tell their truth with empathy and compassion
4. Express confidence in their people

Putting it all together—The Four Conversations

Our research has also shown that successful managers focus on the quality and frequency of Four Core Conversations: Goal Setting, Praising, Redirecting, and Wrapping up.