A Deeper Understanding of the Employee Work Passion Framework

Maximizing the productivity and profitability of organizational workforces continues to be a key focus for organizations. In light of this, since 2006, Blanchard^® has been exploring the relationships between leadership, employee satisfaction, customer satisfaction, and organizational performance.

The first study included the creation of a model that we titled The Leadership-Profit Chain (Figure 1), which was grounded in a literature review of hundreds of studies and meta-analyses from 1980 through 2005. The study concluded that strategic and operational leadership were the key variables for driving Employee Passion and that Employee Passion, in turn, was a key factor in creating Customer Devotion and Organizational Vitality. In this whitepaper we will review the research conducted to date by The Ken Blanchard Companies and present new research, discuss new learnings, and explore implications for future research.